Moderation plays a central role during the participation period (see Phase 3). Appoint a moderator or a moderation team in advance and define the key points in a moderation concept. The daily review of incoming contributions is associated with personnel costs. It may be advisable to outsource the moderation.

• Who is available when?
• Who answers what kind of question and how?
• When does the moderation intervene in the discussion?
• Who has the authority to delete inappropriate contributions?

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